Privacy policy
Covers: aucklandcreative.co.nz and the email design showcase at emails.aucklandcreative.co.nz
Last updated: 27 October 2026
Auckland Creative is a trading name of Kraig Phillips. When this policy says "we", "us" or "our", it means Auckland Creative. Kraig is the privacy officer for the business, so any privacy question comes straight to him.
The short version
- We collect what you type into a form, your IP address when you send one, and, only if you say yes, Google Analytics data.
- We use it to reply to you, to send the sample emails you ask for, and to stop the forms being abused.
- We don't sell it, and we don't add you to a mailing list.
- You can ask to see it, fix it or have it deleted. Email hello@aucklandcreative.co.nz.
What we collect, and why
The enquiry form on aucklandcreative.co.nz
| What you give us | Why we ask |
|---|---|
| Your name | So we know who we're talking to |
| Your email address | So we can reply |
| Your business name | So we can look at your business before we talk |
| What your customers come for | It's the starting point for the first screen of your site |
| Your deadline | So we can tell you honestly whether we can meet it |
| Whether you have a brand (logo, colours, guidelines) | So we know where the design starts |
| Your message | Anything else you want us to know |
| Your IP address and the page you sent it from (recorded automatically) | To stop the form being used for spam or abuse |
Your name, email address and business name are needed to send the form; everything else is optional. If you'd rather not use the form, email us at hello@aucklandcreative.co.nz.
When you send the form, you get one automatic email confirming we have it. It doesn't repeat what you wrote, and you aren't added to any list.
The email showcase (send-a-sample form)
| What's collected | Why |
|---|---|
| Your email address | To send the sample emails you picked |
| Which designs you picked | So the right emails are sent |
| A send log: the time, your email address, the designs and your IP address | To limit sends (3 per inbox per day, 10 per IP address per hour) and stop the form being used to spam people |
| Your email address on an opt-out list, if you use the opt-out link | So you never get another sample, even if someone types your address in again |
Each sample email says who sent it and why, and has a one-click opt-out link. Asking for a sample does not put you on a mailing list.
We won't contact you about anything else because you requested a sample.
If we switch on a bot check for the forms, it will be Cloudflare Turnstile, which sees your IP address and some browser details to check you're a person. This page will say so when it's on.
Analytics
We use Google Analytics to count visits, see which pages are read, and count clicks on "Start your site", the enquiry form and the example sites. It only runs if you choose "Accept" on the banner at the bottom of the page. If you choose "No thanks", no analytics cookies are set and nothing is sent to Google.
When it runs, Google Analytics sets cookies and sends Google (Google LLC, in the United States) details such as the pages you view, your approximate location, your device and browser, and how you arrived. Google may use this data under its own terms. Google is in the United States and may not protect information the way New Zealand law does. That's why Analytics only runs if you say yes. You can change your mind at any time with the "Cookie settings" link in the footer, or block it everywhere with Google's opt-out browser add-on (tools.google.com/dlpage/gaoptout).
If you become a client
If we work together we also keep the details needed to run the job and bill you: your contact details, your business details, the proposal and terms you accepted, invoices and payments, and the content you send for your site.
Where it's stored
- Email sending (Resend, United States): sample emails and form notifications are sent by Resend, an email service based in the United States. Your email address and the email content pass through their servers.
- Website hosting (Hostinger, Asia): the enquiry and email app, which receives the form data and runs the email showcase, is hosted in Hostinger's Singapore data centre. The websites are hosted on Hostinger's servers in Asia. None of it is hosted in New Zealand.
- Our inbox: enquiries arrive in our email, which is hosted by Titan (Titan Email, through Hostinger).
- Accounting: if you become a client, invoices and payment records are kept in our accounting software.
Apart from Google Analytics (see above), these providers only store or send it for us and don't use it for their own purposes. They store it outside New Zealand. When a provider only stores or processes information on our behalf, the Privacy Act treats us as still holding it (section 11), so we stay responsible for it and choose providers that protect it.
How long we keep it
| Information | How long |
|---|---|
| Enquiries that don't turn into work | 12 months, then deleted |
| Showcase send log (email, designs, IP address) | 30 days, then deleted |
| Showcase opt-out list | For as long as the showcase runs, so the opt-out keeps working |
| Client records, invoices and payments | 7 years, because New Zealand tax law requires business records to be kept that long |
The showcase's send limits are held in memory and clear whenever the server restarts.
Who sees it
Only us, plus Google Analytics if you said yes, and the service providers listed above, as far as they need to for their part. We don't sell or rent your information, and we don't share it with anyone else unless the law requires it.
Keeping it safe
We use providers with encrypted connections (HTTPS), keep logins protected with strong passwords and two-factor sign-in where it's offered, and keep only what we need. If a privacy breach ever happened that could cause you serious harm, we would tell you and the Privacy Commissioner, as the Privacy Act requires.
Your rights
Under the Privacy Act 2020 you can:
- ask whether we hold information about you, and get a copy of it (Information Privacy Principle 6)
- ask us to correct it if it's wrong (Information Privacy Principle 7)
- ask us to delete it, which we'll do unless we have to keep it by law, for example invoices
Email hello@aucklandcreative.co.nz. We'll reply within 20 working days, which is the time the Act allows, and usually much sooner. It's free.
Complaints
If you're unhappy with how we've handled your information, tell us first and we'll try to put it right. If that doesn't resolve it, you can complain to the Office of the Privacy Commissioner:
- privacy.org.nz
- 0800 803 909
Contact
Kraig Phillips, Auckland Creative
hello@aucklandcreative.co.nz
Auckland, New Zealand
Changes
If we change this policy we'll update the date at the top. If a change affects how we use information we already hold, we'll tell the people affected.